Efficiency Committee officer
Position summary
Introduction
Job description
Key Responsibilities
• Work closely with warehouse, operations, customer service and other frontline teams to understand actual operational processes.
• Conduct end-to-end process mapping and identify process gaps, duplicated activities, inefficiencies and operational risks.
• Assist in developing, documenting and improving Standard Operating Procedures (SOPs), process flows and operational guidelines.
• Collect, organize and analyse operational data, including daily reports, weekly reports and KPI data.
• Monitor KPI performance and identify deviations, abnormalities and potential operational issues.
• Translate data findings into practical and actionable improvement recommendations.
• Conduct on-site operational inspections and assess whether actual operations comply with established SOPs.
• Identify root causes of operational issues and support corrective actions and continuous improvement initiatives.
• Prepare structured reports based on facts and operational data.
• Work cross-functionally with Operations, Warehouse, HR and Management to track issues and drive them through to closure.
Minimum requirements
• 0–2 years of working experience; recent graduates are welcome to apply.
• Candidates with a background in Logistics & Supply Chain, Information Technology, Engineering, Finance, Analysis or Audit will be preferred.
• Basic understanding of business data, operational reports and reporting logic.
• Proficiency in Microsoft Excel, including basic formulas, data organization and simple analysis.
• Ability to use PowerPoint and other reporting tools to present information in a structured manner.
• Strong analytical, logical thinking and problem-solving skills.
• Good written and verbal English communication skills.
• Willingness to work on-site and closely with warehouse and frontline operational teams.
• Ability to work effectively in a multicultural and fast-changing environment.
• Experience using AI tools for data analysis, reporting or information organization will be an advantage.