2.1 Volume Forecasting and Capacity Planning

• Develop daily, weekly and monthly parcel volume forecasts based on historical operational data, customer demand, seasonal trends and business growth projections.
• Translate volume forecasts into operational capacity requirements, including transport resources, sorting capacity, transfer schedules and staffing requirements.
• Align planned capacity with forecasted parcel volumes to maintain service levels while minimizing unnecessary operational costs.
• Identify potential capacity constraints, operational bottlenecks and resource shortages in advance.
• Coordinate with relevant departments to develop contingency plans for peak seasons, promotional campaigns and unexpected volume fluctuations.
• Regularly review forecast accuracy and improve forecasting methodologies based on actual operational performance.

2.2 Transit-Time Planning and Compliance

• Develop, implement and optimize operational plans to achieve planned transit-time compliance across pickup, sorting, transfer and delivery operations.
• Establish and continuously improve planned transit times based on network structure, route configurations, operational capacity and service-level requirements.
• Align shift schedules, transfer arrangements and transport capacity with operational volumes and planned transit-time targets.
• Plan new or revised transfer shifts, line-haul routes and feeder routes to improve network connectivity and operational efficiency.
• Monitor actual transit-time performance against approved operational plans and identify deviations.
• Investigate recurring transit-time deviations and coordinate corrective actions with responsible operational departments.
• Benchmark transit-time performance against market and competitor standards and recommend improvements to maintain service competitiveness.
• Support continuous improvement initiatives to reduce unnecessary transit delays and improve end-to-end delivery turnaround times.

2.3 Network and Route Planning

• Review existing transport routes, operating schedules, transfer arrangements and network connectivity to identify optimization opportunities.
• Develop and recommend route adjustments based on parcel volumes, operational requirements, transit-time performance and cost efficiency.
• Optimize line-haul and feeder route planning to improve vehicle utilization, network connectivity and transport productivity.
• Conduct routine and advance planning for daily operations, peak periods, seasonal demand and network expansion.
• Evaluate the operational feasibility and capacity implications of proposed route changes and new transfer arrangements.
• Coordinate with Network Management and relevant operational departments to support the implementation of approved planning changes.
• Monitor secondary-sorting activation performance and provide accurate planning data to support operational readiness and network efficiency.
• Develop and optimize bagging and consolidation plans to improve transfer efficiency, reduce unnecessary handling and maximize transport capacity utilization.

2.4 Shift Scheduling and Operational Coordination

• Develop and optimize operational shift plans based on forecasted volumes, workload distribution, transport schedules and processing capacity.
• Coordinate with Hub Operations, Sorting, Transport and other relevant teams to align operational schedules with approved network plans.
• Monitor actual operational execution against planned schedules and identify potential service-level risks.
• Facilitate regular planning reviews to assess operational performance, resource requirements and necessary adjustments.
• Coordinate corrective actions when operational deviations affect network connectivity, processing capacity or transit-time compliance.
• Ensure planning changes are communicated clearly and implemented in coordination with the responsible operational departments.

2.5 Cost and Transport Capacity Optimization

• Monitor supplemental vehicle runs and analyze the operational reasons for additional transport requirements.
• Analyze vehicle load factors, route utilization and transport capacity allocation to identify opportunities for improvement.
• Develop planning initiatives to consolidate parcel volumes, reduce underutilized vehicle movements and minimize avoidable transport costs.
• Balance transport capacity against forecasted parcel volumes while maintaining required service levels.
• Evaluate the cost implications of route changes, shift adjustments and additional transport capacity.
• Recommend cost-effective route configurations and operational schedules without compromising transit-time performance.
• Track planning-related cost performance and coordinate with relevant departments to implement agreed cost-optimization measures.

2.6 Planning Policies, Procedures and Standardization

• Develop, implement and maintain standardized planning policies, procedures and operating guidelines covering:
  • Transit-time planning and management.
  • Route planning and optimization.
  • Shift scheduling and capacity planning.
  • Bagging and consolidation planning.
  • Volume forecasting and resource allocation.
  • Planning performance monitoring and reporting.
• Ensure planning procedures are aligned with business requirements, operational capabilities and service-level agreements.
• Regularly review existing planning processes to identify gaps, inefficiencies and opportunities for standardization.
• Establish clear planning approval, communication and escalation procedures.
• Coordinate with relevant departments to support consistent implementation of approved operational plans.

2.7 Performance Monitoring and Continuous Improvement

• Establish and monitor key planning performance indicators relating to forecast accuracy, transit-time compliance, route efficiency, capacity utilization and planning effectiveness.
• Develop regular planning performance reports and dashboards to support operational decision-making.
• Analyze operational data to identify trends, recurring inefficiencies, service-delivery risks and improvement opportunities.
• Monitor deviations between planned and actual operational performance and investigate underlying causes.
• Develop practical, data-driven improvement proposals with measurable operational and financial benefits.
• Track the implementation progress and effectiveness of approved planning initiatives.
• Collaborate with Operations, Transport, Sorting, Hub Management and Network Management teams to improve end-to-end network performance.

2.8 Team Leadership and Management

• Lead, supervise and develop the Planning team to ensure effective delivery of departmental objectives.
• Assign responsibilities, establish performance expectations and monitor individual and team performance.
• Provide technical guidance, coaching and training to improve planning, analytical and problem-solving capabilities.
• Establish effective internal reporting, communication and escalation mechanisms.
• Ensure planning activities are completed accurately, consistently and within required timelines.
• Promote a culture of accountability, collaboration, operational excellence and continuous improvement.