Franchise Development Specialist
Listing reference: buflg_000030
Listing status: Online
Apply by: 28 November 2026
Position summary
Industry: Distribution, Transport & Logistics
Job category: Courier Services
Location: Johannesburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Drive franchise network expansion, develop standard operating procedures (SOPs) and support effective franchisee management.
Job description
| Franchisee Performance Monitoring | Monitor the performance of agency territories, franchisees and branches, identify gaps and develop practical improvement plans. |
| Franchisee Recruitment & Promotion | Promote franchise opportunities through online and local channels and screen prospective franchisees against business requirements. |
| Franchisee Capability Analysis | Assess and review franchisee capabilities and performance, and recommend practical improvements. |
| Partner Pipeline Management | Maintain relationships with prospective franchisees and third-party logistics (3PL) providers, and support their onboarding into the network. |
| Franchise Model & Governance | Design franchisee onboarding and operating-management processes and contribute to the development of contracts, policies and governance standards. |
| Business Requirements | Translate business development needs into appropriate system improvements and coordinate product requirements with the relevant teams. |
| Other Duties | Perform other reasonable ad hoc duties assigned by the line manager. |
Minimum requirements
| Qualifications | Bachelor’s degree or higher in Logistics, Supply Chain Management or a related field. |
| Experience | At least 3 years’ experience in domestic parcel or last-mile delivery operations, with relevant industry channel relationships and demonstrated marketing and negotiation skills. |
| Technical Knowledge & Skills | Sound knowledge of domestic parcel operations, competitor operating models and relevant business-partner arrangements. |
| General Skills | Proficiency in Microsoft Excel, PowerPoint and Word. |
| Competencies | Able to work effectively under pressure; dependable, diligent and highly self-motivated, with strong commitment, logical thinking, communication and presentation skills. |
| Preferred Experience | An established network of suppliers or service providers in the domestic parcel sector is advantageous. |